Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find details about how and when your order will be processed and shipped.
Order Processing Time
Orders are processed within 1-3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to carrier issues, weather, or holidays.
You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking numbers typically become active within 24 hour.
Shipping Areas
We currently ship to:
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United States
Lost, Stolen, or Damaged Packages
We are not responsible for packages marked as delivered by the carrier. If your package is lost or damaged in transit, please contact us at berger@cimsystem.com within 7 days of delivery so we can help file a claim.
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Questions
If you have any questions about your order or shipping, contact us at:
berger@cimsystem.com
CIMsystem Americas LLC